National Youth Employment Coalition
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>> 1. Management for Quality

1.1 Mission
1.1.1 The program has a written mission statement that accurately reflects the initiative's purpose as it relates to the needs of target youth and the community.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.1.2 Staff, youth participants and other stakeholders can easily articulate the purpose of the program.
Strategies/Approaches PEPNet Awardee Examples
Communicate mission to staff, youth and other stakeholders
1.1.3 All aspects of the program form a coherent strategy for supporting and accomplishing the mission.
Strategies/Approaches PEPNet Awardee Examples
Make sure all aspects of the program form a coherent strategy
1.1.4 The allocation of the budget and other resources supports the mission.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.1.5 Staff, youth and other appropriate stakeholders revisit the mission every three to five years to ensure its continued relevance.
Strategies/Approaches PEPNet Awardee Examples
Involve staff and other stakeholders in developing/revising mission

 

1.2 Leadership
1.2.1 The program creates a management structure that is appropriate to its purpose and needs.
Strategies/Approaches PEPNet Awardee Examples
Create appropriate management structure to meet program's purpose
1.2.2 The program ensures that roles and responsibilities of senior staff and any responsible boards are clearly defined.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.2.3 The program consistently evaluates the performance of its leadership, including senior staff and board and seeks ways to improve leadership effectiveness.
Strategies/Approaches PEPNet Awardee Examples
Promote and maintain continuous effectiveness of leadership
1.2.4 The program hires senior staff with the experiences and credentials needed to achieve the program's mission.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.2.5 The program seeks to have board membership reflect a diversity of backgrounds and skills relevant to achieving the program's mission.
Strategies/Approaches PEPNet Awardee Examples
Senior leadership diversity supports program's mission
1.2.6 The program encourages members of its responsible board to actively participate in organizational activities, to support both the initiative and its youth participants.
Strategies/Approaches PEPNet Awardee Examples
Board of Directors takes an active role in organization's activities to promote both the programs and its graduates
1.2.7 Program leaders inspire and motivate staff to contribute, learn and innovate.
Strategies/Approaches PEPNet Awardee Examples
Supervisors mentor their staff
1.2.8 The program implements an effective internal system of two-way communication and feedback between leadership and staff.
Strategies/Approaches PEPNet Awardee Examples
Establish an effective internal communication/feedback system between senior leadership and staff
1.2.9 Program leaders take responsibility for succession planning, that is, planning for turnover of leadership over time.
Strategies/Approaches PEPNet Awardee Examples
None Currently  

 

1.3 Staff
1.3.1 The program ensures that position descriptions and qualifications for staff positions are clearly defined and reflect competencies (knowledge, skills and abilities) needed to perform each position effectively.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.3.2 The program invests in staff development as part of a management strategy to build staff capabilities, reduce staff turnover and achieve program goals.
Strategies/Approaches PEPNet Awardee Examples
Provide external development opportunities to staff
Provide internal development opportunities to staff
Encourage cross-training and inter-site/inter-departmental training
Help staff understand challenges faced by youth participants
Ensure staff have an understanding of youth development
Alleviate staff burnout
1.3.3 The program involves staff in setting and regularly assessing staff performance goals.
Strategies/Approaches PEPNet Awardee Examples
Staff create personal development plans
Implement a formal evaluation system
1.3.4 The program maintains a safe workplace climate that emphasizes respect and teamwork.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.3.5 The program implements personnel policies and practices that reward high performance.
Strategies/Approaches PEPNet Awardee Examples
Offer development incentives to staff
Offer incentives to staff to achieve performance goals
1.3.6 The program provides opportunities for staff advancement.
Strategies/Approaches PEPNet Awardee Examples
Provide opportunities for staff advancement, including DOL Youth Development Practitioner Apprenticeship
1.3.7 The program intentionally seeks to hire staff of diverse backgrounds relevant to supporting the program's mission, including individuals with backgrounds that reflect those of youth participants.
Strategies/Approaches PEPNet Awardee Examples
None Currently  

 

1.4 Financial Management
1.4.1 The program operates on an annual budget projecting income and expenditures and regularly monitors its performance against the budget.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.4.2 The program follows generally accepted accounting procedures, including internal financial controls and maintenance of records.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.4.3 The program considers cost-effectiveness when designing and reviewing services.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.4.4 The program or parent organization has adequate amounts and types of insurance for all aspects of its operations.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.4.5 The program or parent organization obtains an annual audit or independent financial examination based on the accounting requirements to which it is subject.
Strategies/Approaches PEPNet Awardee Examples
None Currently  

 

1.5 Performance Accountability
1.5.1 The program establishes strategic organizational goals and creates action plans for how it will achieve its goals.
Strategies/Approaches PEPNet Awardee Examples
Conduct and implement strategic planning
1.5.2 The program engages members of any responsible advisory or governing board, staff, youth and other appropriate stakeholders in goal setting, planning and evaluation.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.5.3 The program defines how the program operates and why.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.5.4 The program sets goals and measurable objectives for organizational and program performance.
Strategies/Approaches PEPNet Awardee Examples
Establish general overall outcomes for the program
Establish progress measures that indicate advancement toward outcomes  
Measure youth development outcomes
1.5.5 The program compares its organizational and programmatic performance to relevant comparative data, i.e., benchmarks, where available.
Strategies/Approaches PEPNet Awardee Examples
Pursue internationally-recognized quality standards such as ISO 9001
Examine relevant research  
Parent group/state/national office provides comparative analyses and rankings
Compare youth outcomes against local, state or national performance standards
Compare initiative to set of objective standards, such as PEPNet, Mass Best Practices, NASCC ECO and YouthBuild standards
Become accredited by state, regional or national organization
1.5.6 The program solicits external evaluations when feasible.
Strategies/Approaches PEPNet Awardee Examples
Conduct longitudinal study of participants  
Participate in an independent evaluation  
Commission outside assessment or independent evaluation
Use a control group to measure program impact
Apply for and receive community, state and national awards or recognition for best practices
1.5.7 The program communicates information internally and externally about the results of its activities.
Strategies/Approaches PEPNet Awardee Examples
Report outcomes to board, stakeholders and/or parent organization
Share outcomes with staff, youth, funders and other stakeholders

 

1.6 Information Management
1.6.1 The program has a user-friendly and effective system for collecting and sharing data on individual youth and program activities.
Strategies/Approaches PEPNet Awardee Examples
Collect data that provides information describing who the initiative serves and the kinds of services they receive
Collect descriptive data for a multi-site initiative
Track youths' activities during participation
Establish partnership to improve data collection and analysis
Coordinate documentation among partners
Build ties with WIA system to share data collection/evaluation and MIS resources to create a more cohesive delivery of services
Create comprehensive tracking and evaluation system unique to organization specifications
1.6.2 The program collects data that is relevant to documenting progress and measuring performance outcomes.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.6.3 Staff can easily and accurately describe who the program serves, the kinds of activities and services each youth is receiving and what these services accomplish.
Strategies/Approaches PEPNet Awardee Examples
None Currently  
1.6.4 The program implements procedures to follow and collect data on a youth's progress for at least one year after completing intensive services from the program.
Strategies/Approaches PEPNet Awardee Examples
Collect data on instructional approaches
None Currently  
Measure program's impact on the community
Measure customer satisfaction
1.6.5 The program collects, uses and reports organizational performance data.
Strategies/Approaches PEPNet Awardee Examples
   

 

1.7 Continuous Improvement
1.7.1 The program bases improvement efforts on facts, including performance data and feedback from staff, youth and other stakeholders.
Strategies/Approaches PEPNet Awardee Examples
Continually assess programmatic and organizational performance through records review, observations, surveys and/or interviews and other forms of evaluation
Conduct self assessment and address findings
Systematically and regularly involve youth in continuous improvement efforts
Involve external stakeholders in continuous improvement process
Use information and data (facts) to make decisions
Utilize community focus groups
1.7.2 The program executes regular cycles of planning, implementation and evaluation.
Strategies/Approaches PEPNet Awardee Examples
Make continuous improvement a regular part of everyone's daily work
Hold regular staff retreats to analyze and improve program
Hire a consultant to provide advice, assessments and resources
1.7.3 The program shares stakeholder feedback, performance data and information about resulting decisions throughout the organization.
Strategies/Approaches PEPNet Awardee Examples
Use regular staff meetings to share data, review progress and make changes as needed to improve results

 

1.8 Sustainability
1.8.1 The program has both long- and short-term funding plans to support the mission and goals of the program.
Strategies/Approaches PEPNet Awardee Examples
Implement program as a collaborative
Hold annual fundraiser
Develop legislation for a line item in the state budget to support program
Include youth needs in major initiatives/grants received by parent organization  
Hire development coordinator
1.8.2 The program seeks to have multiple sources of financial and in-kind support.
Strategies/Approaches PEPNet Awardee Examples
Leverage funding through community collaborations
Implement strategies to diversify funding
Use in-kind support, fee-for-service, or donations to decrease operational costs
1.8.3 The program has sufficient resources, including staff, equipment and supplies, to meet its goals and objectives.
Strategies/Approaches PEPNet Awardee Examples
Leadership builds community and other support for the program  
None Currently  
Actively engage community stakeholders in an advisory and planning capacity
1.8.4 The program builds a broad base of community support.
Strategies/Approaches PEPNet Awardee Examples
   
1.8.5 The program takes advantage of new opportunities and develops effective responses to potential challenges.
Strategies/Approaches PEPNet Awardee Examples
Change/expand activities to meet shifting needs of community while continuing to support mission
None Currently  
1.8.6 The program is able to adapt to meet shifting needs of the community while remaining true to its mission.
Strategies/Approaches PEPNet Awardee Examples
   

 

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